How do I get a price match?

 We do not offer price matching but we do offer a best travel price guarantee if you are unable to find the same or lower price for your clients through options that are commissionable to you and InteleTravel. For complete details of this guarantee, please see the Guarantees page of our website. For your client’s travel request, we recommend comparing fares through our website’s booking engine, and [try to find at least 1-2 suppliers that you can recommend to the agent for their specific destination/trip request. VAX is typically a good suggestion for most requests].

 If you are unable to find the same or lower price for your clients through options that are commissionable to you and InteleTravel, you can submit a claim for our Best Travel Price Guarantee. To do this, you will first need to book your clients through one of the rates available through InteleTravel, then collect the following information and email it to customerservice@inteletravel.com by the following deadlines:

• For hotels, 48 hours prior to your 12:00AM ET of your check-in date or other cancellation penalty date.
• For flights, until 5:00 PM ET on the day after you reserved your flight(s) with InteleTravel.
• For car rentals, until your scheduled pick-up time/date.
• For cruises and vacation packages or tours, within 7 days of reservation with InteleTravel and at least 48 hours prior to final payment being due or 48 hours prior to any cancellation penalty period.

 

Your email must include the following information:

• Our InteleTravel.com Confirmation Number or Booking ID.
• The address of the website or publication where you found the better rate.
• The details of the travel – name and address of the hotel, cruise line and ship, city and country, etc.
• Please be sure to include screenshots of the competitor's offer that show the full details and policies of the offer or we will not be able to validate your claim and issue the credit for your clients. Screenshots should show the competitor site or advertisement in which the availability dates, search date, room type/cabin class/car category/class of air service, promotion type and rate/fare for the required dates of the travel are clearly indicated.

Before booking and submitting your claim, we recommend reviewing the competitor offer that you are comparing based on the below guidelines to ensure that your comparison is a valid “apples to apples” comparison/claim.

 

The following conditions must apply:

• Same exact hotel, cruise ship, car company, vacation company or other provider
• Same exact period of stay or travel
• Same exact room/bed, cabin category, car category, class of air service, and itinerary
• Same advance purchase requirements, payment, prepayment, service fee and deposit requirements (if any)
• Same cancellation and amendment policies
• The room, cabin, air reservation, vacation package, etc. must be available for instant confirmation at the time our agents check availability
• The total base purchase price of the travel must be at least $50.00, not including any taxes or fees
• InteleTrust Best Price Guarantee does not apply to differences based on service fees, booking fees, processing fees, shipping fees, paper-ticket fees and other fees not included in the base travel price, nor to differences based on add-on services or products such as additional guests or beds, premium seat charges, baggage charges, beverage packages, shore excursions, onboard spending credits, gratuities, premium dining charges, fuel, infant car seats, etc., not included in the base travel price.

 

InteleTrust Best Price Guarantee does not apply to unpublished rates, such as:

• Private rates
• Packaged or promotional rates where the rate for the compared component is not separately quoted and visible to the customer
• Hotel rooms or car rentals or tour rates individually, when sold as part of a travel package
• Any travel where the name of the supplier (hotel, airline, cruise line, operator, etc.) is hidden or unknown to the customer at the time of purchase.
• Rates that are not available to the general public, which include:
• Travel industry rates, agent rates, FAMS, InteleTravel.com FAMS

                – Corporate discount rates

                – Group or meeting rates

                – Any rates requiring membership, (i.e. AAA or AARP rates)

                – Loyalty programs

                – Any organization with rates intended for a specific group of

                  individuals and are not meant for the general public

                – Travel won as part of a contest, sweepstakes, etc.